Candles and Favors is located in sunny Temecula, California.
Phone:(888) 770-8341
Email: support@candlesandfavors.com

The measure of our success as a company is a customer that is 100% satisfied! Rather than make a giant legal document about our customer return policy we thought we would make it really simple so you can worry about planning the best event ever so here it is: If for some reason you are not 100% satisfied with your order just contact us within 15 days of receiving it. We can not give a refund on a personalized item. However, we will work with you to figure out how we can make things better.

1: If the issue with your order is due to a printing mistake on our part we are truly sorry for the inconvenience! We will reprint your order immediately and expedite the shipping at NO CHARGE TO YOU.

2: If you have just got your new personalized invitations and they are wrong due to an error on your part (Hey we all make mistakes) we will be happy to reprint your order and ship them ASAP for a discounted price, you will keep your envelopes so that you can start addressing them to save time.

*Note: All personalized products are printed/made to order and may contain slight color variances this is not considered a printing error. Please note that some products are not eligible for return. These include: personalized, sample, clearance and special order items.

At Candles & Favors we believe part of a great shopping experience is actually receiving your order undamaged and on time. That's why every order is securely packaged with a high quality box and environmentally friendly packing materials so nothing is damaged in transit. We ship your order with the best logistics companies in the business USPS or UPS this way you have accurate tracking for your order all the way to you.

We offer very competitive shipping rates in four (4) flavors of shipping (Standard, Quick, Speedy and Expedited) to meet your desired delivery needs. All you need to do is click on the Shipping info tab on the product page and you will see the shipping options with the associated guaranteed delivery date. You can also select your desired shipping method in the shopping cart too.

As we process your order we will be in constant contact with you via email. Once your order ships we will send you tracking so that you will know where your order is. Just log in to the shipper's website and enter your tracking number. https://www.usps.com/ or http://www.ups.com/.

We also understand that everyone is really busy and in a rush that's why every order placed with us is given a "guaranteed delivery date" this date is the date that the Candles & Favors team promises you will have your order by.

If for some reason your order is damaged let us know immediately and we will replace your order to keep you on schedule while we will work with the logistics companies to get things sorted out.

You have tracked you items and they show delivered but you don't have them. All of our items are shipped with either UPS or USPS and a delivery conformation is considered proof that we have fulfilled or promise to our customers of providing our quality items on time.

We ask that you please check the following before you contact us:
1. Speak with your friendly neighborhood UPS or USPS representative to see where they left it or to whom they left it with.
2. Ask you family members if they recieved the item and put it someplace REALLY Safe.
3. Speak with you awesome neighbors and see if maybe they acepted the package for you.
4. Call your local post office or speak with a UPS representative at (800) 742-5877 to get help tracking your package.
5. OK you did all of the above and no luck! Just give us a call or chat with us and we will be happy to work with you to replace your order while we work with the logistics company to get things sorted out.

Yes! We currently ship anywhere in the USA and Canada, We can ship anywhere in the world and if it is going somewhere REALLY NICE we reserve the right to hand deliver ;-)!!! As rates vary dramatically we would prefer to provide you with a quote which we can easily do via email or phone. Just contact us Phone: (888) 770-8341 Email:support@candlesandfavors.com and we will be happy to help!

Invitations: If your order is still in the proofing stage just contact us at proofs@candlesandfavors.com or (888) 770-8341 and we will be happy to make any adjustments such as a personalization change or quantity adjustment.

Other Items: Contact us at support@candlesandfavors.com or (888) 770-8341 if your order has not been manufactured, assembled and shipped we will be happy to make any changes you require such as color adjustment, scent adjustment and so on.

*Note: We ship FAST! Most personalized orders leave our facility with in three (3) business days; we recommend proof reading of any personalization and have a fried do so as well!

Even though your candles will be hand poured to order they will ship within three (3) business days what I can say we are really fast!

All of our hand poured candles are 100% vegetable wax made from soy wax with cotton wicks and high quality scent. Our candles are free of yucky stuff like Lead, Zinc, phthalates & nitro-musks.

Even though we offer many wax colors and scents we are always adding new scents and color options for the season and we are always looking for suggestions so just email us or call and we will be happy to make that orange candle that smells like broccoli!

All of our personalized invitations are designed by our staff and a proof will be generated and sent to you via email (the email you used when you purchased your invite) within twenty four hours of your order (24hrs) in the form of a JPG attachment.

*Note: It is your responsibility to look at your proof, if you do not respond to your proof will will make every attempt to contact you via email and or phone. If for some reason we are unable to get your proof approved. Candles and Favors will not be held responsible for any delays or deadline missed and will be unable to provide you with a full refund. After 5 business days of not being able to reach customer for approval, we will send your order to print and ship. We will not be able to refund customer once the order has shipped.

Once you receive your proof just open the email attachment look it over closely and if you find that something is wrong just reply to the email with the changes that need to be made. The changes will be made quickly and we will send you a new proof. Once everything is OK just reply with the magic words PROOF APPROVED and it will go to print!

Once you have approved your proof that you received via email we will send your order to print and it will leave our facility within three (3) business days (M-F 9am to 5pm PT) shipped via USPS or UPS.

1: If you have just got your new personalized invitations and they are wrong due to an error on our part we will replace your product ASAP and ship it out expedited mail. PLEASE NOTE we will not send you new envelopes so that you can start addressing them to save time.

2: If you have just got your new personalized invitations and they are wrong due to an error on your part (Hey we all make mistakes) we will be happy to reprint your order and ship them ASAP for a discounted price, you will keep your envelopes so that you can start addressing them to save time.

Our procedure for personalized labels and stickers is to quickly print and ship; but if you feel it is important to see a proof we want you to have total confident that your order will be correct! When placing your order just let us know you want to see a proof in the special comments section of our order page and we will email you a proof as an email attachment to the email you used during the order process within twenty four hours (24hrs)

*Note: requiring a proof of your may slightly delay your order.

Once you receive your proof just open the email attachment look it over closely and if you find that something is wrong just reply to the email with the changes need to be made. The changes will be made quickly and we will send you a new proof. Once everything is OK just reply with the magic words PROOF APPROVED and it will go to print!

Our stickers and labels are not waterproof, but our personalized water bottle labels may "get wet" such as putting them in a cooler or laying them in tray of ice. (we have tested this)

We have provided you with a printable sticker size sheet which is located here it can be printed with Adobe PDF reader (if you do not currently have this program installed on your computer you can get it here) Just download and print the page and cut out the different sizes to use as a reference on the item you will be placing the stickers on.

*Note: YOU MUST PRINT OUT THE FORM as the your computer screen will not give you an accurate representation of the sticker sizes "on screen"

if you don't see the size you are looking for just contact us and we are sure we can find a size meet your needs quickly (We love a challenge!)

Candles and Favors is located in Sunny Temecula, California and our business days (M-F 9am to 3pm Pacific Time) excluding Major Holidays

Candles and Favors has been serving party planners since 2001 and we plan to keep improving our products and services for many years to come!

While all of our websites comply with HTML standards and will work with ALL common web browsers such as Internet Explorer, FireFox and Safari we recommend Google Chrome for the most efficient and and uniform shopping experience.

Candles and Favors is VERY interested in your feedback and if it isn't good.............We Can Take It! Our customers' feedback and return business is the only measure we have to see how well we are doing. Candles and Favors has one simple goal meet or exceed the customers expectations!

There are a few ways you can contact us and let us know your thoughts: Email us at support@candlesandfavors.com and we will respond to you ASAP! Call us at (888) 770-8341 and you can speak with a representative. Fill out or online customer satisfaction survey here. (We need to do the iframe thing or make a survey page) Leave a comment on Facebook. Leave a comment on Twitter. Leave a product review, just navigate your browser to the product page of the product you purchased and leave a review! By leaving public feedback you not only help us improve our company but you help other customers make the decision to use our products and services.

We are always looking for new great ideas from our valued customers! Just contact us at support@candlesandfavors.com or (888) 770-8341 and we will see if we can help

We recommend that you immediately open your order and verify it is perfect. While we package all shipped items with materials such as bubble bags, plastic and padding it is always a good idea to verify your order ASAP so we can fix any issues that may arise! If there is something wrong (GASP!) just call us or email us and we will help you with the issue. Phone: (888) 770-8341 Email: support@candlesandfavors.com

*Note: You must check your order within ten (10) business days of it being delivered to give us ample time to rectify any issues that may arise.

Yes! We currently ship anywhere in the USA and Canada, We can ship anywhere in the world and if it is going somewhere REALLY NICE we reserve the right to hand deliver ;-)!!! As rates vary dramatically we would prefer to provide you with a quote which we can easily do via email or phone. Just contact us Phone: (888) 770-8341 Email: support@candlesandfavors.com and we will be happy to help!

All orders are either shipped via United Sates Post Office Priority Mail, First Class Mail and UPS by the best driver in the world Joel.